User Support

For additional information and assistance in using Centralized Reporting, contact the Washington Help Desk.

The Washington Help Desk is open Monday–Friday from 6:00 a.m. to 6:00 p.m. PT (except holidays or as otherwise indicated on the WCAP portal (http://wa.portal.cambiumast.com)).

Washington Help Desk
Toll-Free Phone Support: 1.844.560.7366
Email Support: wahelpdesk@cambiumassessment.com

Please provide the Washington Help Desk with a detailed description of your problem, as well as the following:

• If the issue pertains to a student, provide the student’s SSID and associated district or school. Do not provide the student’s name.
• If the issue pertains to a user account, provide the user’s full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.