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User Support

For additional information and assistance in using the Online Testing System, contact the Montana Help Desk.

The Help Desk is open Monday–Friday from 6:00 a.m. to 6:00 p.m. MT (except holidays or as otherwise indicated on the Montana Assessment portal).

Montana Help Desk
Toll-Free Phone Support: 1-877-365-7915
Email Support: mthelpdesk@cambiumassessment.com

Please provide the Montana Help Desk with a detailed description of your problem, as well as the following:

  • Test Administrator name.
  • If the issue pertains to a student, provide the associated district or school for that student. SSID and additional student PII can only be communicated via phone with the help desk. Do not leave any student identifying information such as a student name, SSID, and/or personal characteristics in a voicemail or email.
  • If the question pertains to a user account, provide the user’s full name and email address.
  • Any error messages and codes that appeared, if applicable.
  • Affected test ID and question number, if applicable.
  • Operating system and browser information, including version numbers.
  • Information about your network configuration, if known:
    • Secure browser installation (to individual devices or network)
    • Wired or wireless internet network setup