Managing Appeals
In the normal flow of a test opportunity, a student takes the test in TDS and then submits it. Next, TDS forwards the test for scoring, and then the test scores are reported in Reporting.
Appeals are a way of interrupting this normal flow. A test administrator may want to invalidate a test. This section describes how you view, and create appeals.
Table 10 provides descriptions of each appeal type.
Table 10: Types of Appeals
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Invalidate a test
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Eliminates the test opportunity, and the student has no further opportunities for the test.
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Reset a test
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Allows the student to restart a test opportunity (removing all responses on the test), or allows the data entry operator to restart the data entry process. You can submit these appeals until the end of the test window.
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Re-open a test
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This type of appeal request will reopen the test but not apply a Grace Period Extension (GPE). |
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Restore a test that was reset
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Reverses a reset, restoring the student's responses on the test when the reset was processed.
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Warning:
Timing of Resets and Restore a test that was reset Submit Reset and Restore a test that was reset at least one day prior to the end of a test window so that students can complete their test opportunity or data entry can be completed for paper-based tests.
An appeal's status can change throughout its life cycle. Table 11 lists the available statuses.
Table 11: Appeals Statuses
| Error Occurred |
An error occurred while the appeal was being processed. |
| Item Information Sent |
Information regarding a Report problem item appeal was sent to the designated recipients. |
| Pending Approval |
Appeal is pending approval. |
| Processed |
Appeal was successfully processed and the test opportunity has been updated. |
| Rejected |
Appeal was rejected. |
| Rejected by System |
Test Delivery System was unable to process the appeal. |
| Requires Resubmission |
Appeal must be resubmitted. |
| Resolved |
Appeal
request was resolved. |
| Retracted |
Originator retracted the appeal.
|
| Submitted for Processing |
Appeal submitted to Test Delivery System for processing. |
Table 12 lists the valid combinations of appeals and test statuses. For example, you can invalidate a test that is in one of the following statuses: completed, denied, expired, paused, reported, scored, or submitted.
Table 12: Available Appeals by Test Status
| Approved |
|
✓ |
|
✓
|
| Completed |
✓ |
✓
|
✓ |
✓
|
| Denied |
✓
|
✓
|
|
✓
|
| Expired |
✓ |
✓ |
✓ |
✓
|
| Invalidated |
|
✓
|
✓
|
✓
|
| Paused |
✓ |
✓ |
|
✓
|
| Pending |
|
✓ |
|
✓
|
| Processing |
|
✓
|
|
✓
|
| Reported |
✓ |
✓
|
✓ |
✓
|
| Review |
|
✓ |
|
✓
|
| Scored |
✓ |
✓
|
✓ |
✓
|
| Started |
|
✓ |
|
✓
|
| Submitted |
✓ |
✓ |
✓ |
✓
|
| Suspended |
|
✓
|
|
✓
|