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Appendix C: User Support

For additional information and assistance in using TIDE, contact the Connecticut Comprehensive Assessment Program Help Desk.

The Help Desk is open Monday–Friday from 7:00 a.m. to 7:00 p.m. Eastern Time during the summative testing window and Monday–Friday from 7:00 a.m. to 4:00 p.m. Eastern Time outside of the summative testing window (except holidays).

Connecticut Comprehensive Assessment Program Help Desk
Toll-Free Phone Support: 1-844-202-7583
Email Support: cthelpdesk@cambiumassessment.com

Please provide detailed information about the issue, including:

For student information issues, provide the SASID and associated district or school for that student. Do not provide the student's name.
For TIDE user issues, provide the user's full name and email address.
Any error messages that appeared.
Device, operating system, and browser information, including version numbers.