Appendix D: User Support

For additional information and assistance in using TIDE, contact the Florida Help Desk (for FAST 3-10, FSA, NGSSS, and FCLE assessments) or the FAA Service Center.

The Help Desks are open Monday–Friday from 7:00 a.m. to 8:30 p.m. Eastern Time (except holidays or as otherwise indicated on the Florida Statewide Assessments Portal).

Florida Help Desk (for FAST 3-10, FSA, NGSSS, and FCLE assessments)
Toll-Free Phone Support: 1-866-815-7246
Email Support: FloridaHelpDesk@CambiumAssessment.com

FAA Service Center
Toll-Free Phone Support: 1-877-655-3001
Email Support: FloridaHelpDesk@CambiumAssessment.com

In order to help us effectively assist you with your question, please be ready to provide the help desk with detailed information that may include the following:

If the issue pertains to a student, provide the FLEID and associated district or school for that student.
If the issue pertains to a TIDE user, provide the user's full name and email address.
Any error messages that appeared.
Device, operating system, and browser information, including version numbers.