Deleting User Accounts

You can delete a user's account as long as the user's role is lower in the hierarchy than your role and the user is in your district or school.

Note: For users with multiple roles, you can delete a role instead of the entire account, if desired. For information on deleting roles, review Manage User Details.

Note: You must first contact your local Iowa EdPortal Security officer and provide the information for the users you need to delete or remove Iowa ELPA21 access. If you have any questions about this process, please call the EdPortal HelpDesk at 515-725-2040 or email [email protected]. After receiving confirmation that the user has been removed from EdPortal, you can retrieve the user accounts in TIDE that you want to delete by following the instructions below.

To delete users:

1.From the Users task group, select Manage. The Manage User page appears.

2.Search for the user. For information about the search process, you can review Search for Records.

3.To delete one user, select (do not right-click) the Row Actions menu button Row Actions menu button with three vertical dots and then select Delete. A pop-up appears. Skip to step 6.

4.To delete multiple users, do one of the following:

Select the checkboxes for the users you want to delete.
Select the checkbox in the grid header to delete all users listed on the page.

Note: When deleting users using the checkbox in the header, you can only delete users who are listed on the current page.

5.Select Shows the delete button . A pop-up appears.

6. In the pop-up, select Yes. The user is removed from TIDE.

7.Select Continue to return to the results page.

Alert: If there are multiple roles associated with the user, you must delete all roles to delete the user completely from TIDE.