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Appendix C: User Support

For additional information and assistance in using TIDE, contact the Louisiana ELPT Help Desk.

The Help Desk is open Monday–Friday from 7:00 a.m. to 7:00 p.m. Central Time (except holidays or as otherwise indicated on the LA ELPT Portal).

Louisiana ELPT Help Desk
Toll-Free Phone Support: 1-866-758-0231
Email Support: laelpthelpdesk@cambiumassessment.com
Chat Support: https://la.portal.cambiumast.com/contact.html

 

Please provide detailed information about the issue, including:

  • Test Administrator name

  • For student information issues, provide the SSID and associated district or school for that student. Do not provide the student's name.

  • For TIDE user issues, provide the user's full name and email address.

  • Affected test ID and question number, if applicable.

  • Any error messages that appeared.

  • Device, operating system, and browser information, including version numbers.

  • Information about your network configuration, if known:

    • Secure Browser installation (to individual machines or network)

    • Wired or wireless Internet network setup