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Appendix C: User Support

For additional information and assistance in using TIDE, contact the RISE Help Desk.

The Help Desk is open Monday–Friday from 8:00 a.m. to 5:00 p.m. MT (except holidays or as otherwise indicated on the RISE Portal).

RISE Help Desk
Toll-Free Phone Support: 1-877-269-4966
Email Support: RISEhelpdesk@cambiumassessment.com

Please provide detailed information about the issue, including:

  • For student information issues, provide the SSID and associated LEA or school for that student. Do not provide the student's name.

  • For TIDE user issues, provide the user's full name and email address.

  • Any error messages that appeared.

  • Device, operating system, and browser information, including version numbers.