User Support

For additional information and assistance in using the Authoring, please contact the CAI Help Desk.

The Help Desk is open Monday–Friday from 6:00 a.m. to 8:00 p.m. ET (except holidays or as otherwise indicated on the CAI Portal).

 

CAI Help Desk
Toll-Free Phone Support: 555-1234
Email Support: SAMPLE@airast.org

Please provide the Help Desk with a detailed explanation of your question, as well as the following:

• If the question pertains to a user's account, provide the user's full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers (e.g., Windows 10 and Firefox 60 or Mac OS 10.14 and Safari 11).