Managing Appeals
In the normal flow of a test opportunity, a student takes the test in TDS and then submits it. Next, TDS forwards the test for scoring, and then the test scores are reported in Reporting.
Appeals are a way of interrupting this normal flow. A student may want to retake a test or have another test opportunity. A test administrator may want to invalidate a test because of a hardware malfunction or an impropriety. This section describes how you view, create, and approve appeals.
Table 17 provides descriptions of each appeal type.
Table 17: Types of Appeals
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Invalidate a test
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Eliminates the test opportunity, and the student has no further opportunities for the test.
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Reset a test
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Allows the student to restart a test opportunity by removing all responses on the test.
The appeal must be reported to District Test Coordinator on the same day student started testing.
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Re-open a test
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Re-opens a test without removing student responses. The appeal must be reported to District Test Coordinator on the same day student started testing.
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Restore a test that was reset
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Reverses a reset, restoring the student's responses on the test when the reset was processed.
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Warning:
Timing of Resets and Reverts Submit resets and reverts at least one day prior to the end of a test window so that students can complete their test opportunity or data entry can be completed for paper-based tests.
An appeal's status can change throughout its life cycle. Table 18 lists the available statuses.
Table 18: Appeals Statuses
| Error Occurred |
An error occurred while the appeal was being processed. |
| Pending Approval |
Appeal is pending approval. |
| Processed |
Appeal was successfully processed and the test opportunity has been updated. |
| Rejected |
Appeal was rejected. |
| Rejected by System |
Test Delivery System was unable to process the appeal. |
| Requires Resubmission |
Appeal must be resubmitted. |
| Retracted |
Originator retracted the appeal.
|
| Submitted for Processing |
Appeal submitted to Test Delivery System for processing. |
Table 19 lists the valid combinations of appeals and test statuses. For example, you can invalidate a test that is in one of the following statuses: completed, denied, expired, paused, reported, scored, or submitted.
Table 19: Available Appeals by Test Status
| Approved |
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✓ |
|
✓
|
| Completed |
✓ |
✓
|
✓ |
✓
|
| Denied |
✓
|
✓
|
|
✓
|
| Expired |
✓ |
✓ |
✓ |
✓
|
| Invalidated |
|
✓
|
✓
|
✓
|
| Paused |
✓ |
✓ |
|
✓
|
| Pending |
|
✓ |
|
✓
|
| Processing |
|
✓
|
|
✓
|
| Reported |
✓ |
✓
|
✓ |
✓
|
| Review |
|
✓ |
|
✓
|
| Scored |
✓ |
✓
|
✓ |
✓
|
| Started |
|
✓ |
|
✓
|
| Submitted |
✓ |
✓ |
✓ |
✓
|
| Suspended |
|
✓
|
|
✓
|