Viewing Appeals

To view appeals:

1.From the Appeals task menu on the dashboard, select View Appeals. The View Appeals page appears.

2.Retrieve the appeal you want to view by following the procedure in the section Searching for Records.

3.Optional: Review the initiator's reason for the appeal by clicking in the Request Status column or by viewing the columns for Submitter, Submitter Comments, Reviewer, and Reviewer Comments.

4.Optional: You can also process requests on the View Appeals page by marking checkboxes, selecting Process, and then selecting an action. This process is covered in the Approving, Rejecting, and Retracting Appeals section.

Note: When you select records with a Request Status that cannot be changed, like Rejected by System or Submitted for Processing, the Process options show No Action(s) (#) indicating that additional steps in the workflow are not possible for some records.